The short version
- We collect what you send us through forms, email, calls and WhatsApp, plus basic analytics about how the site is used.
- We use it to reply, to deliver work you've hired us for, and to send the newsletter if you asked for it.
- We don't sell personal data and we don't let anyone use it for their own marketing.
- Email privacy@adascend.io and we'll show you, correct or delete what we hold, usually within a week.
This summary is here to help. The full text below is what legally applies.
Who we are
AdAscend FZ-LLC ("AdAscend", "we", "us") is a digital marketing agency registered in Dubai, United Arab Emirates. We decide how and why the personal data in this policy is used, which makes us its controller.
What we collect
Information you give us:
- Your name, work email, phone or WhatsApp number, company and website
- Anything you write in our forms, emails or messages, and notes from calls
- Billing details if you become a client
Information collected automatically, through cookies and similar tools: your IP address, browser and device type, the pages you visit and the site that sent you. Our cookie policy has the details.
How we use it
- To reply to enquiries and prepare free audits you request
- To deliver and invoice the services in your agreement
- To send our monthly newsletter, only if you opted in
- To understand which pages are useful and fix the ones that aren't
- To meet our legal, tax and accounting obligations
Our legal basis
We process personal data under the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021) and, where it applies to visitors in the EU or UK, the GDPR. Depending on the activity, we rely on your consent, on the need to perform a contract with you, on our legitimate interest in running and improving the business, or on a legal obligation.
International transfers
Some of our providers store data outside the UAE, mainly in the EU and the United States. When that happens we rely on safeguards recognised under UAE law and the GDPR, such as standard contractual clauses.
How long we keep it
- Enquiries that don't lead to work: 24 months, then deleted
- Client records: five years after the engagement ends, as UAE commercial law requires
- Newsletter subscriptions: until you unsubscribe
Your rights
You can ask to see the personal data we hold about you, correct it, delete it, restrict or object to how we use it, take a copy elsewhere, or withdraw consent you've given. Email privacy@adascend.io. We'll reply within 30 days, and usually much sooner. If you're unhappy with our answer, you can complain to the UAE Data Office or your local regulator.
Keeping it safe
Access to client and enquiry data is limited to the people working on your account. We use encrypted storage, two-factor authentication on every work account, and we review access each quarter.
Changes to this policy
If we change this policy in a way that matters, we'll update the date at the top and, for clients and subscribers, tell you by email before it takes effect.
Questions about this document?
Write to legal@adascend.io or post to AdAscend FZ-LLC, Office 1204, Bay Square, Business Bay, Dubai, UAE. A person reads every message.